Return & Refund Policy

At the Pat Tillman Foundation, we value your support and want you to be proud to wear our gear. If you are not satisfied with your purchase, please review our policy below for initiating a request.Please note that all return or exchange requests are evaluated by our team 

1. How to Initiate a Request

  • To ensure your request is reviewed, you must contact us first. To do so, please email shop@pattillmanfoundation.org within 15 days of your original purchase.
  • Authorization Required: Items returned without a prior confirmation email from our team will not be accepted. Please include your order number and the reason for your request in your initial email.

2. Available Resolutions

Upon review and approval of your request, the Foundation may offer one of the following solutions:
  • Size or Item Exchange: Swapping your item for a different size or product of equal value.
  • Store Credit: A digital credit for use on a future shop purchase.
  • Refund: In certain circumstances, we may offer a refund to the original payment method.

3. Eligibility & Restrictions

To be eligible for an exchange, credit, or refund, items must be in their original, unworn, and unwashed condition.
  • Custom Items: Any item that has been customized or personalized is final sale and cannot be returned or exchanged.
  • Final Sale Items: Items marked as "Final Sale" at the time of purchase are not eligible for return.

4. Shipping & Handling

  • Return Shipping: Customers are responsible for the shipping costs to send the original item back to us. We do not provide prepaid shipping labels.
  • Exchange Shipping: If an exchange is approved, the Pat Tillman Foundation will cover the shipping costs to send the new replacement item back to you.
  • Tracking: We highly recommend using a trackable shipping service for your return. The Foundation is not responsible for items lost or damaged during return transit.